By participating in AquaMermaid activities, you agree to the following policies:

Trial class:
Full Refund: You may cancel your reservation up to 48 hours prior to class with no penalty.
No Refund: Any cancellation the day of the activity or within 48 hours before.
Last minute date change: If you reschedule your class within 48hrs, you will be charged a $20 administration fee per person. The fees will be charged to your credit card on file.

Party or group class: You may cancel your reservation up to 7 days prior to class with a full refund. Any cancellation after 7 days will result in a $75 late cancellation fee. *The fees will be charged to your credit card on file.

Hiring Mermaid Entertainer: You may cancel your reservation up to 7 days prior the activity with a full refund. Any cancellation after 7 days will result in a $75 late cancellation fee. *The fees will be charged to your credit card on file.

Monthly membership: There is a 3 month membership is non-refundable, but may be transferred to someone else. After the minimum 3 month membership commitment, you may end your membership at the end of each month. If you wish to cancel your membership, send us an email at info@aquamermaid.com.

In case of any logistic problem, AquaMermaid reserves the right to cancel one or many classes. In such event, AquaMermaid will attempt to contact you as soon as possible to inform you of the situation and establish the time and place of the next classes.

All pictures and videos taken by AquaMermaid during the class are AquaMermaid property and may be use for promotional purposes including but not limited to social media, website and print.



Monofins: are covered under limited warranty to be free of manufacturing defects for a 1 year period following the date of purchase.  

Mermaid tail swimsuits:  are not covered by AquaMermaid’s warranty. Like any swimsuit material, it will show signs of wear & tear over time.

If you have a defect on you monofin, please send us an email at info@aquamermaid.com including a photo of the defect and your purchase receipt. 



TAIL SWIMSUIT: Once your tail arrives, you have seven days to inspect your tail for fit or manufacturer flaws. After seven days, tails are non-returnable. Tails must be returned unused. Tails returned suspected of use will only be refunded at 50% of purchase price.

ALL OTHER ITEMS: monofins and t-shirts can be returned or exchanged within 7 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items: Gift cards, Mermaid bra, wetsuits, silicone mermaid tails and sequins mermaid tails. 

Refunds (if applicable): To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aquamermaid.com and send your item.

Shipping: To return your product, ship your return to:Aquamermaid 616-3 Coronation Avenue Ottawa, Ontario, Canada, K1G0M5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Custom Products are non-returnable, non-refundable.  Because of the custom nature of these product, this is a firm policy and exceptions will not be made. (this includes silicone, sequin mermaid tails and shell bra)